Hyatt Regency Dubai - Corniche

I had a guest and the property charged extra amount to accommodate the guest without any information to me, the room was initially booked for two people and I was alone, i told them that room was booked for two people, even though they said that it is policy that guest has not checked in with you therefore, you have to pay extra it is really unusual for five star hotel to keep the charges hidden nothing was mentioned on Hotel website.

Hotel location is great. You room service stuffs are very good specially Mr. Farid. Whenever I request to clean the room he was very happy to serve.

Very good location view comfy stay

What we loved: The staff were super friendly and welcoming throughout our stay. Our room was spacious, clean, and comfortable. Valet parking was convenient and well-managed. We appreciated being able to receive parcels delivered directly to our room. The food at the Regency Club was really nice. The gym facilities were fantastic — modern, clean, and well-equipped. Excellent location, close to everything we needed. What could be improved: The elevators were extremely slow. Although there are five lifts, only one or two seemed to be working or accessible, possibly due to high guest usage. The Regency Club on the 1st floor could be expanded to better accommodate the number of guests coming for breakfast. While valet parking was nice, it would be great to have the option to retrieve the car personally, especially for guests going in and out frequently who prefer not to bother the friendly staff each time.

The staff are all accommodating. We came in very early on our first day and we were assisted very well by Abhinav. He allowed us to use the lounge access as we came in very early. We were also assisted by Ruth in the Regency Club. She was also very helpful, and made sure to give us tips on where to go around Dubai. The rest of the staff were all friendly. We also had deliveries in the hotel and they have kept them very secured.Had a very good experience.